COLUMBIA – Despite being an essential business, many auto repair shops have had a decrease in the amount of customers with less people on the road.
Justin Allen, service manager at Custom Complete Automotive, said business has dropped.
“We’ve seen business drop, probably 30% to 40% within that first week to two weeks of virus going around,” Allen said.
He said they have seen a lot of people not wanting to wait on their vehicles and more people dropping them off. Custom Complete Automotive also began offering a pickup and drop off service where people get their vehicles picked up from home, brought to the shop and worked on, and then brought back to their house.
Another struggle many auto shops are having to deal with is the slower delivery of parts from dealerships.
“Dealerships used to be about everyday deliveries, and now we’re seeing them every other day,” Allen said. “Local parts houses were still able to get what is needed within that day or the next day.”
His auto shop has hope that they will begin to see an increase in customers as people begin to leave their homes, or notice something wrong with their cars while sitting at home.
“All of our technicians are wearing gloves,” Allen said. “We’re using steering wheel covers and customers come in and drop their keys off to us in a ziplock bag to where we don’t touch the keys.”
Allen said that business is slowly getting better and is making sure his employees are still motivated to work.