Atlanta restaurateur Mychel “Snoop” Dillard recently implemented a contactless dining experience in her four establishments as a way to provide a safe and comfortable environment for her customers during the COVID-19 pandemic.
This will include a contactless menu display, ordering, and payment technology solutions.
“This initiative will allow guests to use their personal mobile devices to scan NFC tags and QR codes at all of our restaurants to view the complete menu, place orders, and pay with their phone at the table,” Dillard said. “This is extremely important as we are making sure people are touching foreign surfaces or spreading any germs in our establishment.”
Another great perk is that guests can check-in online using their smartphone, view wait time estimates in real-time, and get an alert when their table is ready. All four restaurants plan to use it for loyalty programs and more in-restaurant digital personalization experiences over time.
Dillard is the owner of Crave Restaurant, and shares co-ownership of Escobar Restaurant and Tapas Lounge and Members Only with multiplatinum Atlanta rapper 2 Chainz. Not too long ago, Escobar Restaurant and Tapas Lounge welcomed its second location in Morrow.
She expects that the new contactless dining experience will allow parties of all sizes, no matter the configuration, dine in-restaurant with little to no worry.
Escobar Restaurant and Tapas Lounge and Members Only have both been deemed go-to for Atlanta’s celebrity crowd and A-list entertainers. Centrally located in the eclectic area of Little Five Points, Crave Restaurant is an upbeat restaurant caters to those that are not originally from Atlanta with a menu that includes favorites cravings from many cities.